Shipping Policy

Last updated: July 24, 2026

Where We Ship

United States: We offer free shipping to the 48 contiguous states. At this time, we are unable to ship to Alaska, Hawaii, Puerto Rico, or other U.S. territories. We also do not ship to P.O. boxes, APO, or military addresses.

[Let us know if you'd like Canada or other international shipping included — happy to add it.]

Please Note: Pricing on our website reflects the full purchase price; no additional taxes will be added beyond what is shown at checkout on truemotionebike.com.

Shipping Time & Fees

[Please confirm and adjust the processing times, delivery windows, and fees below to match your actual carrier agreements before publishing.]

Region	Processing Time	Shipping Time	Shipping Fee	Carrier
United States (contiguous)	1–3 business days	3–5 business days	E-bikes: Free Accessories: Free	FedEx / UPS / USPS

Pre-Order Products: For pre-order or backordered items, please refer to the estimated ship date listed on the product page.

Note: If your order includes both a bike and accessories, they may ship separately and arrive at different times — this is expected. If your bike purchase includes complimentary accessories, we typically ship the bike first, with accessories following shortly after.

Order Tracking

Once your order ships, we'll email you tracking information so you can follow its progress. Tracking numbers may take up to 24 hours to activate, and updates can be delayed on weekends and holidays.

If you don't receive a shipping confirmation email or need further assistance, email us at truemotionhb@gmail.com and we'll follow up within 48 hours.

Signature Requirement

Due to the value of adult e-bikes, deliveries require an adult signature at no extra cost to you. The carrier will not leave the package unattended; if no eligible recipient is available, a redelivery attempt may be made, which could result in additional carrier fees. This signature requirement does not apply to non-bike items.

Address Changes

Please submit any address change request as soon as possible after placing your order — ideally within 90 minutes — by contacting us at truemotionhb@gmail.com. Requests made within this window are processed free of charge.

If more than 90 minutes have passed, we'll still do our best to update the address, but the order may have already shipped. If the change cannot be made and the package is refused, a reshipping fee may apply. [Add your specific reshipping fee amounts for adult and children's bikes if you'd like this spelled out.] We'll notify you by email either way.

Missed Deliveries

If a carrier makes multiple delivery attempts and the package is returned to us because no one was available to receive it:

• Reshipping: If you'd like the bike reshipped, a reshipping fee will apply.
• Refunds/Cancellations: If you'd prefer not to have the bike reshipped, actual return shipping costs and any applicable restocking fee will be deducted from your refund.

By placing an order, you agree to monitor your shipment and ensure someone is available to receive it. We are not responsible for fees resulting from a missed delivery.

Lost Items

If tracking shows your order as delivered but you haven't received it, please contact us within 5 business days at truemotionhb@gmail.com. After 5 business days, you'll need to work directly with the carrier to resolve the issue.

If your order hasn't arrived within 20 business days of shipping, please reach out to us with your order number so we can look into it.

Note: We are not responsible for items lost, stolen, or damaged due to carrier error once the package has left our facility.

Contact Us

Phone: 949-774-8018

Email: truemotionhb@gmail.com