Warranty Policy

Last updated: July 24, 2026

Warranty Region

This warranty applies only to e-bikes and e-motorcycles purchased directly from True Motion Ebike within the United States. Bikes purchased through an unauthorized third party or outside our official website should be directed to the original seller for after-sale service. All True Motion Ebike owners may contact our Customer Service team for troubleshooting support throughout the life of their bike.

For clarity, we do not ship warranty parts to Alaska, Hawaii, Puerto Rico, or other U.S. territories. Warranty parts are shipped only within the continental United States (the lower 48 states).

Warranty Start and Coverage

True Motion Ebike carries multiple brands, including Braxx, Cardin Razza, Coswheel, Engwe, HappyRun, Heybike, Kenebike, MacFox, Meelod, Navee, On Time, Qbear, Tamobyke, Tuttio, and Yozma. Unless a specific manufacturer's warranty terms state otherwise, all products purchased through True Motion Ebike are covered under the standard limited warranty outlined below, and we serve as your single point of contact for warranty claims regardless of which brand you purchased.

True Motion Ebike warrants its products for a limited time from the date of delivery against defects in materials and workmanship, when the product is used normally and in accordance with our published guidelines and the manufacturer's guidelines.

The table below outlines the standard warranty coverage period for each component category. [Please confirm and adjust the exact coverage periods below to match your actual product warranty terms before publishing — and let us know if any specific brand offers different coverage than this standard table so we can list it separately.]

Category	Covered Parts	Warranty Period	Terms
Frame	Main frame structure	24 months	Covers natural deformation, weld failure, or fracture caused by manufacturing defects. Does not cover damage from modification, collision, or misuse.
Front Fork / Handlebar	Front forks, handlebars	12 months	Covers manufacturing defects only.
Wear Components	Pedals, tires, saddle, fenders, brakes, brake discs, brake levers	3 months	Punctures, collision damage, human-caused damage, and self-modification are not covered.
Drivetrain and Suspension	Chain, wheel hub, spokes, derailleur, freewheel, bottom bracket, shock absorber, kickstand, rims, shifter	6 months	Covers manufacturing defects only.
Electrical Components	Motor, Hall sensors, bearings, controller, charger, main wiring harness	12 months	Covers short circuits, burnout, or performance failure caused by manufacturing defects. Does not cover damage from water exposure, disconnection, or human error.
Controls and Lighting	Display, speed control knob, throttle, headlight, turn signals, taillight, keys, switches	3–6 months	Covers manufacturing defects only.
Battery	Battery pack	12 months	Batteries are designed to retain a substantial portion of original capacity for a set number of charge cycles or the warranty period, whichever comes first. Damage from water exposure or improper use is not covered.

Exclusions

This Limited Warranty does not cover:

• Normal wear and tear.
• Damage or failure resulting from abuse, neglect, misuse, or accident.
• Damage from stunt riding, ramp jumping, acrobatics, or any use inconsistent with the bike's intended purpose.
• Damage resulting from improper charging or use of a charger not supplied by True Motion Ebike.
• Installation of third-party parts, accessories, or electrical/mechanical components.
• Components that have been modified or tampered with, including tires, brake pads, chains, lights, motors, battery packs, displays, or controllers.
• Lost or damaged keys or access cards.
• Repairs or modifications to electrical components made by anyone not authorized by True Motion Ebike.
• Stolen bikes. We are unable to provide a refund or replacement for a stolen bike.

Claims Process

Warranty Claims

All warranty claims must be submitted to us at truemotionhb@gmail.com or through our contact form. Proof of purchase along with photos or video of the affected part is required with every claim. We recommend reaching out to us before filing a formal claim, as many issues can be resolved without one. Valid warranty claims must be submitted within the applicable coverage period from the date of original purchase.

We are unable to approve or ship a replacement part without first reviewing photo or video evidence of the issue.

True Motion Ebike will provide the replacement part at no cost; installation labor is not covered unless separately authorized by our after-sales team.

Shipping Damage Claims

If your order arrives damaged from transit, please contact us at truemotionhb@gmail.com with photo or video proof of the damage. Shipping damage claims must be submitted within 14 days of receiving your order; claims made after this window cannot be accepted. Cosmetic scratches to complimentary accessories from shipping are not eligible for replacement.

Credit Card Chargebacks

If a purchase becomes subject to a credit card chargeback while you remain in possession of the bike, this Limited Warranty will be suspended until the chargeback has been resolved.

Contact Us

Email: truemotionhb@gmail.com

Contact form: https://www.truemotionebike.com/pages/contact