Terms of Service

Last updated: 7/24/2026

This website is operated by True Motion Ebike. Throughout the site, the terms "we," "us," and "our" refer to True Motion Ebike. We offer this website, including all information, tools, and services available here, to you, the user, conditioned on your acceptance of all terms, conditions, policies, and notices stated on this page.

By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following Terms of Service ("Terms"), including any additional terms, conditions, and policies referenced here or linked elsewhere on the site. These Terms apply to all visitors, users, and others who access or use the Service, including without limitation browsers, customers, and vendors.

Please read these Terms carefully before using our website. By accessing or using any part of the site, you agree to these Terms. If you do not agree, please do not use our website or Service.

We may update these Terms from time to time by posting changes to this page. Continued use of the site after changes are posted means you accept the revised Terms, so please check back periodically.

1. Online Store Terms

You may not use our products or Service for any unlawful or unauthorized purpose, and you agree not to violate any laws in your jurisdiction while using the Service, including copyright laws. You must not transmit any worms, viruses, or destructive code. Any violation of these Terms will result in immediate termination of your access to the Service.

2. General Conditions

We reserve the right to refuse service to anyone, for any reason, at any time. Information you submit (excluding payment information) may be transmitted over networks and adapted to fit technical requirements; payment information is always encrypted in transit. You agree not to reproduce, duplicate, copy, sell, resell, or otherwise exploit any part of the Service without our express written permission.

3. Product and Pricing Accuracy

We work to display our electric bikes and accessories, including specifications, images, and pricing, as accurately as possible. However, we do not guarantee that product descriptions, colors, or other content on this site are always accurate, complete, current, or error-free. We reserve the right to correct errors and update information at any time without prior notice, including after an order has been submitted.

4. Modifications to the Service and Prices

Prices for our products are subject to change without notice. We reserve the right to modify or discontinue the Service, or any part of it, at any time without notice, and we are not liable to you or any third party for doing so.

5. Products and Availability

Certain electric bikes, motorcycles, or accessories may be available in limited quantities and are subject to our Return & Refund Policy. We make reasonable efforts to display accurate colors and images, but we cannot guarantee your display will show colors accurately. We reserve the right to limit the sale of our products to any person, region, or jurisdiction, and to discontinue any product at any time.

6. Accuracy of Billing and Account Information

We reserve the right to refuse or cancel any order, and to limit quantities purchased per person, household, or order. You agree to provide current, complete, and accurate purchase and account information, and to promptly update your information as needed so we can complete your transactions and communicate with you.

7. Third-Party Tools and Links

We may provide access to third-party tools that we do not monitor or control. Any use of such tools is at your own risk. Our site may also contain links to third-party websites that are not affiliated with us; we are not responsible for the content, accuracy, products, or services of any third-party site.

8. User Comments and Submissions

If you submit reviews, comments, ideas, or other materials to us, you grant us the right to use, edit, publish, and distribute that content without restriction or compensation to you. You are solely responsible for the content you submit, and you agree it will not violate any third party's rights or contain unlawful, abusive, or harmful material.

9. Personal Information

Your submission of personal information through the store is governed by our Privacy Policy.

10. Errors and Omissions

Our site may occasionally contain typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, shipping charges, or availability. We reserve the right to correct any such errors and to change or cancel orders if information is found to be inaccurate, at any time and without prior notice.

11. Prohibited Uses

You may not use our site or its content for any unlawful purpose; to solicit others to perform unlawful acts; to violate any regulations or laws; to infringe on our or others' intellectual property rights; to harass, abuse, or discriminate against others; to submit false information; to upload viruses or malicious code; to collect or track others' personal data; to spam, phish, or scrape the site; or to interfere with the security of the Service. We may terminate your use of the Service for violating any prohibited use.

12. Disclaimer of Warranties; Limitation of Liability

We do not guarantee that your use of the Service will be uninterrupted, timely, secure, or error-free. The Service and all products delivered through it are provided "as is" and "as available," without warranties of any kind, express or implied, except as expressly stated by us. To the fullest extent permitted by law, True Motion Ebike, its officers, employees, affiliates, and suppliers will not be liable for any indirect, incidental, punitive, or consequential damages arising from your use of the Service or any product purchased through it.

This section does not limit any warranty rights that may separately apply to your electric bike purchase under our Warranty Policy.

13. Indemnification

You agree to indemnify and hold harmless True Motion Ebike and its affiliates, officers, directors, agents, and employees from any claim or demand, including reasonable attorneys' fees, made by any third party arising from your breach of these Terms or violation of any law or third-party right.

14. Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision will be enforced to the fullest extent permitted by law, and the remaining provisions will remain in full effect.

15. Termination

These Terms remain in effect unless terminated by you or us. You may stop using our Service at any time. We may terminate or suspend your access to the Service at any time, without notice, if we believe you have violated these Terms.

16. Entire Agreement

These Terms, together with any policies posted on this site, constitute the entire agreement between you and True Motion Ebike regarding use of the Service, and supersede any prior agreements or communications, whether oral or written.

17. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict of law provisions.

18. Changes to These Terms

We may update these Terms of Service at any time by posting changes to this page. It is your responsibility to check this page periodically. Continued use of the site after changes are posted constitutes your acceptance of those changes.

19. Contact Us

Questions about these Terms of Service should be sent to us at support@tmebikeshop.com.